I've tried updating my account, changing the bank that's linked to my account, & a number of other things but still, my savings never show an accurate reading & my points rarely are updated after i complete a task. Customer service isn't much help, if any help at all. Reaching them & getting a response is even worse since its a coin toss whether or not they respond at all. Am i alone in having these issues?
Finally got a response from someone but so far that's it. Nothing changed. Still don't have points updated to display correct amount nor did i get the $$ from taking this last survey they sent
That happen to me too, I never got my points back
I was having problem when I was using Internet Explorer. When I use Google Chrome or Microsoft Edge, the site works much better.
I've had pretty good response from them when I send an e-mail. They usually get back to me within 48 hours.
I had quick and helpfful responses thru email.
I have had the same issue happen to me as well
I've had issues with mine updating from Friday and all of a sudden today my points updated. Weird.
Help
Use the Contact link at the bottom of the page to send an e-mail to support.
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V
They found out why I had trouble and lost a lot points, now I'm waiting to see if they can give my points back, its been 2 weeks
I've had several problems over the years and customer service was always very friendly and helpful. I think they're overwhelmed with the revamped website, but they're trying to straighten it out. Personally, I don't feel that they owe me anything and I'm happy with being encouraged to save and learning more about personal finance.
@Ann J.
I totally agree with you. The points and things are all 'extras.'
I'm getting resources to help me navigate my finances and get on the right track. If they give me $5 here and there, all the better, but that's not why I'm coming to the site.
I had a similar issue as listed above. During the transition to the new points system I used $500 of my points but wasn’t able to scratch off my tickets to see if it was a loss or winner. It gave me an error message. I reported the issue and they never gave me back my points.
They 'said' they updated the site & fixed the problem but im still not getting all the points, really I'm not even getting 1/4 of the points I've earned. While I did join to better manage my budget & help improve my savings, the extras were a big reason I stayed. Now, not only don't I get points or rewards but I question the accuracy of the information it shows for my account.
The last rep i talked to was great tho. Real helpful & extremely quick to respond with actual help & accurate information. Guess I'll see what happens next…🤷🤷🤷
They sent me a survey where they claimed I’d get $10 sent to my PayPal upon completion. A month later and still nothing. I reached out, no response.
They sent me a survey where they claimed I’d get $10 sent to my PayPal upon completion. A month later and still nothing. I reached out, no response.
Hi April, I'm sorry to hear about the delay with your $10 payment. Please submit a help ticket here: https://help.saverlife.org/hc/en-us/requests/new and our Member Support team will be in touch as soon as possible.
Kendra, The SaverLife Team
Hello. Nice update!
