Savings not being tracked?

Started by Bryanna B.
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Bryanna B.

Anybody else having trouble with their savings account not actually being tracked? I've already contacted support and basically received a rundown of how it's supposed to work.

So, when I click on "deposit" from the Earn More Points menu, it doesn't open a window to my account. I've tried disconnecting and reconnecting my account, and enabling pop ups.

Otherwise, I just enter my banking as normal (without going through this site first) and make deposits, but they're not showing up here, even after a week. This is true no matter which account/bank I connect and try it with.

Any suggestions?

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Sabrina B.

When I signed up I linked to my PayPal account. I only had a problem once where I had to unlink and relink my PayPal account. It works fine now.

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Kathleen S.

I think a lot of the website's features have been buggy lately. For example, it won't give credit for activities done (for reading, depositing or posting) …It looks like it registers eventually (like a few hours later) but it's frustrating.

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Bryanna B.

It finally registered $5 in savings, but I think that's just because I won a scratcher and it's still not tracking my savings account.

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Maria D.

For the most part my saving bank account verifies days later here then it does on my account itself, so I missed the cutoff for the save $100 according to the site, when I know I just made it. Next time I'll know better to have my savings in earlier. :(

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