It says I earned points but then it says I have 0 points? I'm confused

Started by Tessa L.
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Tessa L.

Why does it say I have 0 points even though I earned them

C

Christina S.

I was wondering the same in one area it says I have 1180 but then in another area it says I have 0?

Deleted user

Hello! My points are not correct on the Points Store but are correct on the Points Summary. 🙄

H

Hoi W.

It sometimes takes a day for the points to be reflected on my account.

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Sherri E.

Has anyone recieved an answer as to why it is not showing our points as the same thing in both spots? I seen that it takes about a day for someone but do we know why that is?

Deleted user

Hello! Mine are updating in both areas now. I hope it continues. 🤞

Deleted user

I was wondering the same thing. I did a bunch of activities and such to earn more points but they aren't showing up. I just did the activities yesterday and today still no points. Hopefully they come through soon.

J

Jennifer S.

Same. I also didn't get points for saving$5 this week or reading the article of the day. I'll see if this gives me my points for posting.

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Ronda H.

This is extremely frustrating. It says I need to earn points that for taking surveys that I've already taken and earned points on. When I click through just to have them show as complete it's not working. Ugh!

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Steven D.

Summary shows it, but not elsewhere. Cannot redeem points due to this issue.

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Sarah B.

My points are not crediting either; I thought it was just taking a long time to process, but I wonder if there is an issue with the underlying software on the site. Its been over a week for some of my pending points.

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